Transportation

Soaring fuel costs.
Tough industry regulations.
Fierce competition.

There are many challenges facing the transportation industry and for companies to succeed they must concentrate on delivering timely and responsive services to their customers while identifying innovative new ways to maintain and grow market share. That's why today's leading transportation companies rely on Open Teleservices to provide them with world-class sales and customer care solutions that allow them to focus on their core competencies, reduce costs, and rise above the competition.

As a leader in customer contact solutions, Open Teleservices has the state-of-the-art technology, extensive infrastructure and customized solutions that today's transportation companies need to maximize every customer contact in the most efficient and cost-effective manner. In addition, Open Teleservices can easily incorporate the latest in interactive voice response and advanced speech technologies into every solution to help companies improve customer self-service and reduce their customer care costs.

Open Teleservices comprehensive contact services are an ideal solution for a wide variety of needs, including:

• Shipment Scheduling and Processing
• Package Tracking/Retrieval
• Customer Service
• Payment/Account Information
• Up-sells and Cross-sells
• Technical Support