Technical & Product Support

Open Teleservices offers technical and product support through live operator, IVR and Internet channels. We deliver high quality solutions to our clients with Level 1, 2 and 3 technical support needs.

One of the cornerstones of Open Teleservices service is the selection and management of agents with a higher skill set and proven ability to communicate about complex products in a non-scripted problem-solving environment.

We put these agents through extensive product and systems knowledge training and have established specialized hiring profiles which require additional education. In addition, Open Teleservices provides customized training to ensure agents are prepared to address the complex nature of the products or services offered.

The result is a highly skilled, project management-driven workforce, which is accountable for completing tasks to your customers' satisfaction.

Open Teleservices inbound customer care and technical support team combines customer service skills and technical knowledge to provide clear, easy to understand, instructions during the troubleshooting process. This increases the probability of resolving the issue on the first call, which increases the customer's satisfaction with the services provided. Our on-going focus on improving the customer experience ultimately increases our client's revenue as customer loyalty grows

Over the years of providing technical support, Open Teleservices has become a partner with clients in various industries, including telecommunications, consumer goods and IT. We strive to be an extension of our clients' service philosophy and culture