At Open Teleservices, we help some of the best-known companies in the world communicate more effectively. From customer acquisition and customer care to conferencing and collections, these companies trust Open Teleservices to help them manage their most important relationships: the ones they have with their customers.
Open Teleservices has a multitude of powerful solutions that provide greater results and are designed to help companies increase revenue and lower costs. At Open Teleservices, there are no out of the box solutions. We develop customized solutions that uniquely fit every company's individual needs, their business culture and goals. Not only can we help you eliminate many of the risks and costs associated with an in-house production, but when you outsource with Open Teleservices, you gain a strategic partner that delivers superior results and unsurpassed value.
Open Teleservices's powerful solutions make it possible for companies to turn contact into communication, creating the strong relationships that are the foundation on which companies can grow their business. Through our advanced contact centers located strategically throughout the world, Open Teleservices is able to offer a comprehensive portfolio of customer contact solutions, including:
- When businesses need a trusted source for customer acquisition, they turn to Open Teleservices. From direct response and multilingual services to outbound call management, our experienced personnel and advanced systems enable us to acquire more customers for our client's while identifying additional revenue opportunities through intelligent up-sell and cross-sell programs.
- At Open Teleservices, we are dedicated to working with clients to design unique care solutions that create unparalleled customer satisfaction and help retain more of your valued customers. From live agent and voice response to web-enabled solutions, Open Teleservices's systems and expertise help your company maximize customer satisfaction.
- Open Teleservices offers technical and product support through live operator, IVR and Internet channels. We deliver high quality solutions to our clients with Level 1, 2 and 3 technical support needs. One of the cornerstones of Open Teleservices' service is the selection and management of agents with a higher skill set and proven ability to communicate about complex products in a non-scripted problem-solving environment.
- Open Teleservices and Mahindra British Telecom (MBT) has formed a strategic partnership forming a Global BPO service provider company with bestin-class on-shore and off-shore solutions. By providing continuous improvement and service solutions to our clients’ business processes, we enable growth and scalability with sustainable results in a competitive market.
- Your business holds no prejudice to the world and Open Teleservices offers the communication support to break the walls of language barriers. Whether you are capitalizing on the Hispanic market or open doors in China for the first time, our vast portfolio of multilingual contact centers give you the edge over the competition with proven solutions for your industry to increase your global awareness.
- It's ok to face the truth that your business is growing and you may not be able to answer every phone call that comes down the wire. But Open Teleservices offers you a unique answering service that other industries only wish they could offer. We eliminate the possibility of varied customer service from traditional answering services by giving you your own personal agent to assist you in your day to day task, including answering the phone.
