Multilingual Customer Service

Open Teleservices is a leader in providing multilingual Customer Contact Center services to businesses of all sizes and state government agencies. Our corporate strategy reflects our commitment to providing an outsourced channel that looks and feels like an internal customer service and support arm. Our expertise centers on customer service, sales, and support initiatives.

Capitalize on the Hispanic Market

Open Teleservices is one of the fastest growing providers of outbound and inbound teleservices in the world.  We offer bilingual and Spanish-only customer contact solutions enabling you to effectively acquire new customers and service clients in the growing Hispanic marketplace.

Open Teleservices' Automated Voice Response and live agent resources offer you high quality, high-volume call-processing for Spanish-only and bilingual customer contact programs.

The Hispanic population continues to grow faster than any other population base. If you are not reaching the Spanish-speaking community, you may be missing significant opportunities to improve customer acquisition, grow existing accounts and increase your revenues.

Open Teleservices Spanish-speaking specialists develop and enhance your scripts to efficiently and cost-effectively communicate your message and sell more of your products. Our customer care agents are trained to help you improve relationships, and cross-sell and up-sell effectively.

Integrated Customer Contact Solutions

• Inbound Customer Care and Acquisition
• Outbound Call Management
• Interactive Voice Response
• Consumer Up-sell and Cross-sell Solutions

 
Open Teleservices processes millions of bilingual call minutes for a whole host of applications, including customer acquisition, order processing, sales, lead generation, complex application processing and customer care.

Open Teleservices s Strong bilingual work force gives you an edge

Open Teleservices customer contact centers are strategically located in Spanish-speaking areas so we have ready access to quality bilingual labor pools. Our dedication to operational excellence includes processes built on years of experience and client success.

Screening and Hiring
A combination of speaking, reading and translating skills are assessed, and applicants are screened for their Spanish grammar and language skills.

Training
To ensure continued fluency, classes are conducted in Spanish. As part of the training, Open Teleservices agents work with bilingual training specialists in role-play exercises, as well as written and oral translation.

Scripting
Trained staff members review each script and work with the agents to guarantee consistency across all Spanish language dialects.