E-Commerce

Open Teleservices has combined its experience in customer communications with evolving Internet technology to make it even easier for your customers to transact business.

We support our clients' web sites, materially improving e-commerce initiatives by providing the high quality customer service that today's Internet consumers are demanding. Open Teleservices is mission critical to corporations that view satisfied customers as vital in today's competitive Internet environment.

Open Teleservices has been providing e-commerce solutions and processing e-mail for clients since early 2005, using leading industry providers of value-added applications. We have expanded our original e-mail service, and now offer a fully integrated Internet-based customer service solution.

Open Teleservices's e-commerce solutions include:

• E-mail Inquiry Resolution (live agent and Automated Voice Response)
• Click-to-Chat
• Lead Capture
• Order Processing
• Credit Card Authorization & Processing
• Website Content Management
• FAQs

To maintain technical and operations expertise as requirements and technologies evolve, Open Teleservices has developed a Research and Development (R&D) contact center to provide an environment for evaluation of new web-enabled/CRM software/applications.

The R&D contact center also provides a development and implementation platform for new client advanced application requirements.