Customer Care

Maximize your company's most important asset – your customers.

Today many businesses find it increasingly difficult to provide high-quality customer service and product support without diverting resources from their core businesses. The expense of owning and operating state-of-the-art contact centers is very high. As a result, many companies benefit from outsourcing their customer care efforts to Open Teleservices.

Many companies rely on Open Teleservices's Dedicated Customer Care Services to retain and grow their customer base, serving as an extension of their own corporate support infrastructure. Open Teleservices offers fully-integrated solutions, utilizing live-operator call processing, Interactive Voice Response (IVR) and Internet services to deliver a program customized to meet your needs.

Delivering solutions to meet your customers' needs

Open Teleservices was one of the first outsource service providers to fully automate its customer care operations and develop software systems to service the most diverse, customized needs of its clients. Open Teleservices' operational strength, technology and ability to scale allow us to deliver top-notch integrated solutions for many premium brands.

In addition, Open Teleservices provides high-capacity, fully-automated, interactive voice response (IVR) services to front-end and/or back-end customer calls. This allows your callers to access information by means of an automated touch-tone telephone, voice prompt or Advanced Speech Recognition (ASR) solution.

Voice to Internet channels to maximize customer satisfaction

Open Teleservices offers customer service support for the full continuum of program needs – from those requiring the most advanced technology applications to those requiring representatives with a high level of communication skills and strong technical knowledge.

Open Teleservices' systems are designed to provide a continuous loop of revenue and relationship-enhancing opportunities during every stage of your customer's lifecycle. As the value of retaining and growing your customers has continued to increase, so too has the need for more cost-effective relationship management solutions. Open Teleservices provides a dynamic blend of talent, experience, quality and technology to give your clients the results they demand.

Fully-Integrated Services:        

• Voice
• IVR
• Advanced Speech Recognition
• Knowledge Management Systems
• Chat
• Voice over IP
• E-mail
• Fax

Inbound and Internet Services:

• Customer care service and support
• Product support