Communications:

Since the onset of competition, new regulations, skyrocketing price increases and competitive pressure, telecom demands that the industry narrow their core competencies and focus on what they do best.

Today, Open Teleservices provides effective customer contact solutions to many of the nation's leading Wireless, Telephony and Broadband companies. Our highly customizable programs enable communication companies to acquire more customers, improve customer care, dramatically reduce costs and produce more revenue.

From inbound and outbound live agents to Interactive Voice Response (IVR) and Internet services, Open Teleservices has the capacity, cutting-edge technology and extensive experience necessary to dramatically improve customer relations.

Outsourcing the customer contact center enables long distance, local and wireless providers, telecoms, ISP’s, and satellite companies to:

• Reduce internal costs
• Improve service levels
• Improve speed-to-market
• Orchestrate win back and loyalty programs
• Provide better control of customer support peaks and valleys
• Eliminate many up-front capital costs
• Handle customer inquiries
• Facilitate ordering and provisioning
• Expedite collection
• Employ the latest in new customer acquisition and retention

Wireless Solutions

At Open Teleservices, we help wireless providers grow their customer base and improve their customer care with specialized customer contact solutions. Our Wireless Number Portability solutions enable companies to reach and win back current and past customers more efficiently than with traditional marketing methods. Open Teleservices helps many of today's leading wireless providers through a host of live agent and automated solutions including:

• Billing questions
• Account updates
• Customer saves
• Lost/stolen phone resolutions
• Adding/deleting promotions & features
• Promotion/plan clarification
• Contract inquiries
• Programming phones
• Rate plan changes
• Equipment and feature instructions

Broadband Solutions

As the demand for broadband service continues to grow, companies must find a way to differentiate their services and products in order to succeed in the marketplace. Open Teleservices advanced technology and extensive experience help companies turn contacts into customers. Open Teleservices' solutions for broadband companies include:

• Billing questions
• Service changes
• Scheduling repairs
• Technical FAQs and support
• Customer saves
• Early out collections

Telephony Solutions

From Long Distance Carriers to Regional Bell Operating Companies (RBOC), Open Teleservices has a long history of proven success with the nation's leading communication companies. Our customizable solutions help companies strengthen customer relationships, drive increased revenue and dramatically reduce costs. Some of Open Teleservices' solutions for telephony companies include:

• Provisioning
• Data entry
• Customer care
• Customer acquisition
• Customer saves
• Affinity marketing
• Customer activation
• Prepaid calling cards