Automotive

Outsourcing means auto dealers and manufacturers do not have to invest millions of dollars to employ, train, manage and maintain the latest advances in customer contact/relationship management services, and infrastructures with costly and time-consuming in-house IT and service departments.

Outsourcing frees the manufacturer and dealer to focus their resources and management on their core business, while their back-office processing and collections, loan applications, help desks, and a human interface for online and after hours customer support is available to their clients and prospects 24 hours a day, 365 days a year.

Outsourcing the customer contact center enables auto manufacturers to:

• Reduce costs
• Improve service levels
• Improve speed-to-market
• Provide better control of customer support peaks and valleys
• Eliminate many up-front capital costs.
• Expedite loan processing & collection
• Employ the latest in new customer acquisition and retention

 

Outsourcing the CRM function ensures:

• Inbound and outbound sales and support programs
• Quality Assurance Process
• Call monitoring and scoring
• Accuracy of customer demographic data
• In-language collections services
• Six Sigma approach
• Interface with legacy systems
• Manage both existing and potential customer relationships in all areas:
  • a. Customers & dealers
  • b. Customers & manufacturers
  • c. Distributors & dealers