About Us

Open Teleservices is a leader in providing Customer Contact Center services to clients of all sizes. Functioning as an external marketing arm, Open Teleservices provides an outsourced channel that looks and feels like an internal marketing arm; providing clients with cost effective solutions for ever changing customer demands including innovative and strategic customer relationship management, 24/7 back-office technology, order input/provisioning and post sale support.

Open Teleservices provides inbound and outbound customer contact services for:

• Customer relationship management
• Order entry and provisioning
• Account management and collections
• Transaction Processing
• Sales and service
• Back-office processing
• Account/customer lifestyle management (U.S. and Offshore)
• Small business account management structure
• Multi-language sales and service including Vietnamese, Portuguese, Chinese and Spanish

We are proud to adhere to the strict standards of:

• NMSDC Corporate Plus
• Six Sigma approach to Process Excellence

The Open Teleservices smile is the result of a corporate culture, which engenders loyalty and productivity. Qualities of this unique work environment include integrity, respect for others, quantifiable team results, innovation, commitment to community, and an emphasis on providing value to clients. In short, says one associate, “it’s just a fun place to work.”

Open Teleservices is an entrepreneurial, dynamic, "can do", customer-driven organization. Our attitude is, "believe in the impossible and get it done.” There is a commitment by all employees throughout the organization to uphold the highest standards. The philosophy of empowerment based on results and trust is encouraged.

If you are looking for a challenging position, in an environment that values diversity and independent thinking, you have found the right career opportunity.